Verizon Wireless, and customer (dis) service

 As I'm about to button up for the weekend and get some shopping done, I get this email:
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Subject: Following up on the needs of your business

From: <verizon rep>

To: Me

Hi,

I'd like to find a time to speak with you about my previous email to see how Verizon can best support your business. I can partner with you in several ways:

• Plans for business expansion
• Upcoming projects
• Account review to ensure best pricing and value for your business
• Business-grade internet on-the-go
• Flexible work from home options leveraging desk phones and mobile solutions

I’d love to share our competitive promotions to help you grow your business. Are you available to discuss future plans for your business and how I can help? Please click here to book a meeting with me.

 

Thank you,

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Here's my response:

You're kidding me.

I spent over a year trying to get your small business people to return a phone call after my rep resigned, then her replacement resigned without ANY handoff. I banged on every portal I could. I had specific requests, including getting a 5G SOHO router when there was a 5G pop 100' from my office window. And y'all ignored me.

Finally I walked into one of your corporate stores, we sorted all the lines out, and I went and found someone who wanted to wirelessly provision my office. 

6 months AFTER that you want to meet?

Take this email to your management and show them how they managed to completely piss off a customer, to the point I'm seriously thinking of migrating us off Verizon after over 20 years.